Stylist Terms and Conditions

By registering, onboarding, accepting a job, submitting a bid, communicating with customers, or receiving payment through Eazyfit, you (the “Stylist”) agree to these Terms and Conditions and any related operating rules issued by Eazyfit.

These Terms apply to all stylist activities on Eazyfit, including customer communication, order handling, measurement review, production, pickup, delivery, payments, disputes, portfolio use, and future features.

• Stylists must provide accurate personal details, phone number, WhatsApp number where requested, business or trade name, bank account information, and at least three original outfit designs.
• Eazyfit may request a valid government-issued ID, profile photo, workspace photos/videos, certificates, training credentials, or other verification documents.
• Stylists must not upload copied, stolen, misleading, or third-party designs as their own work.
• Eazyfit may approve, reject, suspend, or request additional verification from any stylist at its discretion to protect customers and platform quality.

Before accepting any job, the stylist must review the order details carefully, including style request, measurements, budget, delivery city, deadline, customer notes, and any special instructions.

• Only accept jobs you can deliver properly and on time.
• If you are unavailable, overloaded, unsure, or unable to meet the deadline, decline the job early or notify Eazyfit immediately.
• Once a job is accepted, the stylist is responsible for quality, readiness, communication, and timely completion.
• Eazyfit may reassign an order if a stylist does not respond, delays the customer unnecessarily, or fails to follow platform instructions.

Customers pay the full order amount through Eazyfit before work begins. Payments are processed through Paystack or any other approved payment provider selected by Eazyfit.

• Stylist upfront payment — 70% of order value: Released after Paystack/payment processing is completed, usually within 24 hours.
• Stylist final balance — 25% of order value: Released after the customer receives and confirms the outfit, or after Eazyfit resolves any dispute in the stylist's favor.
• Eazyfit commission — 5% of order value: Retained by Eazyfit per successful order under the current launch policy.

Example: If the customer pays ₦100,000, the stylist receives ₦70,000 upfront after processing, ₦25,000 after delivery confirmation, and Eazyfit retains ₦5,000 as commission.

• Stylists must not request or accept off-platform deposits, balance payments, extra payments, cash payments, transfer payments, tips, or additional charges directly from customers.
• Any price change, additional cost, fabric-cost change, rework charge, or delivery-related charge must be approved by Eazyfit before being communicated to the customer.
• Stylists must not share bank details or payment links with customers.
• Eazyfit may adjust the commission or payment flow in future after notifying stylists through official channels.

Stylists may communicate with customers only through approved Eazyfit communication channels, including in-app chat and any other channel Eazyfit officially provides or monitors. Communication must remain professional, respectful, and focused on the order.

Stylists must not use chat or any communication channel to:

• Ask for extra money, hidden charges, deposits, balance payments, fabric money, delivery money, or any other direct payment from the customer without Eazyfit approval.
• Ask the customer to pay outside Eazyfit.
• Ask for the customer's phone number, WhatsApp number, Instagram handle, home address, office address, or other personal contact details unless Eazyfit has authorized it for a specific operational reason.
• Share personal phone numbers, WhatsApp numbers, Instagram handles, social media pages, shop address, flyers, business cards, or bank details.
• Delay the customer by asking for unnecessary extensions, repeated clarification, or avoidable back-and-forth after accepting the order.
• Pressure, threaten, insult, manipulate, or harass customers.
• Move the order, payment, delivery, measurement clarification, or dispute outside Eazyfit.

If a stylist needs clarification that may affect the order, timeline, design, measurement, fabric, or cost, the stylist must raise it early and clearly through Eazyfit. Delays caused by late communication, avoidable confusion, or failure to ask questions early may affect the stylist's ranking and future job access.

Eazyfit may provide customer measurements through manual entry, video-guided measurement, saved measurement profiles, AI-assisted measurement, admin support, or future measurement tools.

• AI-assisted measurements are support tools. Stylists must still review measurements professionally before cutting or sewing.
• If a measurement looks unusual, missing, inconsistent, or risky, the stylist must ask for clarification before production starts.
• Stylists must not wait until the outfit is completed before raising measurement concerns that could reasonably have been identified earlier.
• Stylists must not use measurement concerns as an excuse to demand extra payment from the customer outside Eazyfit.
• Eazyfit may update measurement procedures as AI measurement, saved profiles, or designer verification tools improve.

• Stylists must deliver clean finishing, correct interpretation of the agreed style, proper sizing based on confirmed measurements, and professional packaging.
• Outfits must be completed by the agreed deadline. If a genuine delay arises, the stylist must inform Eazyfit immediately with the reason, progress status, and realistic new completion time.
• Repeated lateness, poor finishing, avoidable mistakes, or failure to communicate early may lead to reduced visibility, suspension, or deactivation.
• Stylists are fully responsible for the quality, readiness, and timeliness of their work.

When an outfit is completed, the stylist must mark it as ready or submitted using the applicable Eazyfit workflow and follow the delivery instructions provided by Eazyfit.

• Outfits must be securely packaged to avoid damage, stains, rain exposure, or confusion during delivery.
• Packages must include the correct order code where required.
• Stylists must allow inspection or pickup confirmation photos where required by Eazyfit or the assigned rider.
• Stylists must not include flyers, business cards, social media handles, personal numbers, direct-order notes, or promotional material in packages.
• Stylists must cooperate respectfully with riders, logistics partners, verification agents, and Eazyfit support staff.

Same-city delivery: Where the stylist and customer are in the same city, Eazyfit will coordinate dispatch pickup and delivery. The rider or logistics provider should use Eazyfit as the primary contact wherever possible. Eazyfit will then contact the customer and coordinate delivery details.

Interstate delivery:For interstate deliveries, stylists must follow Eazyfit's specific delivery instructions. Eazyfit's official phone number should be used as the primary delivery contact wherever possible. Customer phone numbers must not be used or shared unless Eazyfit gives clear permission for that specific delivery.

Eazyfit may update delivery rules as logistics partners, in-app delivery tracking, or city-based dispatch processes change.

• Customers may raise disputes within 24 hours of delivery if the outfit is significantly different from the agreed design, poorly finished, incorrectly sized, late without proper communication, damaged, or wrongly delivered.
• Eazyfit will review order details, measurements, chat history, photos/videos, delivery evidence, stylist proof, and customer evidence before making a decision.
• If a dispute is valid, the stylist may be required to rework the outfit at no extra cost, forfeit part or all of the 25% final balance, cover return delivery costs for rework, or face platform penalties.
• Refund liability is generally limited to the unreleased balance held by Eazyfit, unless fraud, intentional misconduct, or special circumstances apply.
• If a dispute is found to be false, unsupported, or resolved in the stylist's favor, the final balance may be released to the stylist.
• Eazyfit's dispute decision is final and binding for platform purposes.

Stylists must not bypass Eazyfit or encourage customers to bypass Eazyfit. This includes direct payments, direct delivery coordination, personal contact exchange, future-order poaching, or asking the customer to continue outside the platform.

• Off-platform transactions remove customer protection and stylist protection.
• Off-platform transactions damage trust, payment tracking, delivery coordination, reviews, and dispute resolution.
• Violations may lead to warning, reduced visibility, withheld final balance where legally permitted, temporary suspension, or permanent deactivation.

• Stylists retain ownership of their original designs, images, and creative work, subject to rights granted to Eazyfit for platform and marketing use.
• By uploading designs, photos, videos, portfolio images, workspace images, or product content, stylists grant Eazyfit a limited, non-exclusive license to display, promote, market, and feature such content on Eazyfit platforms and external marketing channels, with credit where appropriate.
• Stylists must not upload infringing, stolen, misleading, or third-party content without permission.
• Eazyfit may remove content that violates policy, customer trust, intellectual property rights, or brand quality standards.

Eazyfit may use performance metrics to determine job visibility, recommendation ranking, verification status, and access to future orders.

• Performance metrics may include response speed, acceptance rate, on-time completion, dispute rate, customer ratings, quality checks, communication behavior, and policy compliance.
• Eazyfit may issue warnings, reduce visibility, pause job access, suspend an account, remove verification, or permanently deactivate an account for repeated or serious violations.
• Serious violations include fraud, copied designs, off-platform transactions, customer harassment, direct payment collection, repeated lateness, poor quality, misuse of customer data, and inclusion of personal contact materials in packages.

Stylists agree that Eazyfit may collect, store, use, and process stylist information as described in the Eazyfit Stylist Privacy Policy. Eazyfit may monitor platform chats and order activity for compliance, customer protection, fraud prevention, and dispute resolution.

Eazyfit is an evolving platform. As new features, AI measurement tools, delivery workflows, payment systems, stylist rankings, dispute processes, communication tools, and compliance requirements are introduced, Eazyfit may update these Terms and related operating policies.

• Stylists will be notified of major updates through the app, WhatsApp, email, Bootcatalyst, SMS, phone call, or other official Eazyfit channels.
• Continued use of Eazyfit after an update means the stylist accepts the updated policy.
• If a stylist does not agree with a major update, they may stop accepting new jobs and contact Eazyfit for account review or deactivation, subject to completion of existing obligations.

• Eazyfit is not responsible for errors caused by stylist negligence, poor workmanship, late production, off-platform communication, unauthorized price changes, or failure to follow delivery instructions.
• Eazyfit is not responsible for refunds beyond approved platform limits except where required by law or determined by Eazyfit policy.
• These Terms are governed by the laws of the Federal Republic of Nigeria.

For questions, complaints, support requests, delivery coordination, or policy clarification, contact Eazyfit through the official app support channel or email: theeazyfit@gmail.com.