Customer Terms and Conditions

Eazyfit is a fashion marketplace that helps customers discover tailors, upload style requests, review portfolios, communicate through approved channels, pay securely, and coordinate outfit production and delivery.

By creating an account, uploading a style request, chatting with a tailor, placing an order, making payment, confirming delivery, leaving a review, or otherwise using Eazyfit, you agree to these Terms and any related operating rules or policies we may issue from time to time.

Eazyfit may update how the platform works as new features, AI measurement tools, saved measurement profiles, delivery workflows, payment systems, dispute processes, communication tools, or compliance requirements evolve.

To use Eazyfit, you must provide accurate information during registration and keep your account details up to date.

You are responsible for:

1. Keeping your login credentials secure
2. Ensuring your account information is accurate
3. Using the platform lawfully and honestly

You must not:

1. Impersonate another person
2. Create misleading or fraudulent orders
3. Misuse the app, chat system, payment flow, or review system
4. Attempt to bypass Eazyfit for payments or future transactions

Eazyfit may suspend, restrict, or deactivate any account involved in fraud, abuse, harassment, platform leakage, or any serious violation of these Terms.

Customers may upload a style they want made, browse tailor portfolios, receive bids or offers where applicable, and select a tailor through the Eazyfit platform.

Before placing an order, you are responsible for reviewing:

• The style details
• The agreed price
• Measurements
• Delivery location
• Production timeline
• Any notes or clarifications relevant to the outfit

Once an order is accepted and payment is made, Eazyfit and the selected tailor will proceed based on the confirmed order details.

Customers must pay the full order amount through Eazyfit before work begins. Payments are processed through Paystack or any other payment provider approved by Eazyfit.

Under Eazyfit's current operating model:

• 70% is released to the tailor after payment processing is completed, usually within 24 hours
• 25% is held until the customer receives and confirms the outfit, or until a dispute is resolved
• 5% is retained by Eazyfit as platform commission

Eazyfit may update fees, payment flow, or settlement rules in future as the product evolves.

Customers must not:

• Pay a tailor directly outside Eazyfit
• Send deposits, balance payments, or extra transfers to a tailor without Eazyfit approval
• Ask a tailor to continue the order outside the platform

Any extra charge, change in scope, fabric-related adjustment, rework charge, or delivery-related cost must be reviewed and approved through Eazyfit before it becomes binding.

Eazyfit may support orders using manual measurements, video-guided measurement, saved measurement profiles, AI-assisted measurement, admin support, or future measurement tools.

Customers are responsible for ensuring that the final submitted measurements are correct, complete, and honestly provided.

If you use self-entered or self-guided measurements:

• You accept the risk of errors caused by incorrect or incomplete information you provide
• You should review values carefully before confirming them

If a measurement looks unusual or incomplete, Eazyfit or the tailor may request clarification before production starts.

Customers may communicate with tailors only through approved Eazyfit channels, including in-app chat and any other official communication channel Eazyfit provides or monitors. Communication should remain respectful, clear, and focused on the order.

Customers must not use chat or platform communication to:

• Ask a tailor to work outside Eazyfit
• Request direct payment arrangements
• Exchange personal contact details where prohibited by platform rules
• Harass, insult, pressure, threaten, or manipulate a tailor
• Deliberately delay the order with avoidable back and forth after confirmation

Eazyfit may monitor chats and order-related communication for compliance, customer protection, fraud prevention, quality control, and dispute resolution.

Eazyfit coordinates delivery through approved workflows, riders, logistics providers, or future dispatch systems.

Customers must:

• Provide accurate delivery details
• Remain reasonably available for delivery communication
• Receive the order promptly when delivery is arranged
• Report delivery issues quickly if they arise

Missed delivery, wrong address details, delayed pickup by the customer, or refusal to receive an outfit may cause delays or additional logistics complications.

Customers must inspect their outfit after delivery and raise any serious complaint promptly, generally within 24 hours of delivery.

Complaints may be raised if the outfit is:

• Significantly different from the agreed design
• Poorly finished
• Wrongly sized based on confirmed measurements
• Delivered late without proper communication
• Damaged
• Wrongly delivered

If a complaint is valid, Eazyfit may decide on one or more remedies, including:

• Rework at no extra cost
• Refund from the unreleased balance
• Return and re-delivery coordination
• Platform penalties against the tailor where appropriate

Refund liability is generally limited to the unreleased balance held by Eazyfit, unless fraud, intentional misconduct, legal requirements, or special circumstances apply. Eazyfit's dispute decision is final for platform purposes.

Customers may leave ratings, reviews, and feedback after completed orders. Reviews must be honest, fair, and based on real platform experience.

If you upload photos, videos, testimonials, or reviews to Eazyfit, you grant Eazyfit a limited, non-exclusive license to display, promote, and use that content for platform operations, product improvement, trust building, and marketing, with reasonable care and where appropriate.

Customers must not bypass Eazyfit by asking a tailor to accept direct payment, deliver outside the approved platform flow, continue future orders privately, or move dispute handling outside the platform.

Platform leakage damages customer protection, delivery tracking, reviews, payment traceability, and dispute resolution. Violations may lead to warnings, account restrictions, suspension, or permanent deactivation.

Customers must only upload content they have the right to use, including inspiration images, reference images, and order instructions. You must not upload stolen, unlawful, infringing, or misleading content.

Eazyfit may remove content that violates intellectual property rights, brand safety, customer trust, or platform rules.

Eazyfit may warn, restrict, suspend, or deactivate customer accounts for repeated or serious violations, including:

• Fraud or attempted charge abuse
• Abusive or threatening communication
• Off-platform payment attempts
• Repeated false complaints
• Harassment of tailors, riders, or staff
• Misuse of platform tools or data

Your use of Eazyfit is also governed by the Eazyfit Privacy Policy for Customers. By using the platform, you agree that Eazyfit may collect, use, store, and process customer information as described in that Privacy Policy.

Eazyfit may revise these Terms as the platform evolves. Major changes may be communicated through the app, email, WhatsApp, SMS, phone call, or other official Eazyfit channels. Continued use of Eazyfit after an update means you accept the updated Terms.

Eazyfit is not responsible for:

• Wrong fit caused by incorrect customer-provided measurements
• Delays caused by force majeure or logistics disruption
• Issues caused by off-platform payments or unauthorized dealings
• Refunds beyond the amount Eazyfit is permitted to withhold under its operating rules, except where required by law

These Terms are governed by the laws of the Federal Republic of Nigeria.

For questions, complaints, delivery coordination, support, or policy clarification, contact Eazyfit through the official support channel or email: theeazyfit@gmail.com.